Frequently Asked Questions
General
Any Wear, Anywhere is a clothing rental service for people who will travel to Japan. Our service eliminates the need to pack, bring, or wash your own clothes. Through our service, you can also reduce your carbon footprint.
Any Wear, Anywhere can reduce fuel and CO2 emissions from airplanes by reducing the amount of cargo carried. In addition, our service can extend the life of clothes by renting out clothes originally destined for disposal.
In cooperation with JAL, we monitor how much we can contribute to reducing the amount of cargo carried and CO2 emissions from airplanes. However, you can use Any Wear, Anywhere if you use the other airlines.
Rentals
Please make a reservation 2 weeks prior to the rental date.
Please feel free to contact us through the “Contact us” page.
You can rent the clothes for up to 2 weeks. If you would like to rent longer, you can extend the rental period to 4 weeks by paying additional fee.
- Extension fee for Basic set (3-4 Tops + 2 Bottoms) : + 2,000 JPY
- Extension fee for Variety set (5-6 Tops + 3 Bottoms) : + 3,000 JPY
Please add “Extension” in your cart with the set you want to rent.
You can find your JAL Reference Number on your electronic ticket itinerary. See here for details.
At the moment, reservations can only be made online through our website.
Cancel&Return
Pack up your rental items in the garment bag they came in. Make sure the bag is zipped and has a plastic pouch with a delivery label inside. Then just hand it to the hotel reception or JAL ABC counter at Haneda/Narita airport.
Yes. After your purchase is completed, we will send you a Google Form to your e-mail address so that you can specify a return location, either at Haneda/Narita Airport, or at another hotel.
Additional charges may apply. Please contact us for details through the “Contact us” page.
Please contact us for details through “Contact us”.
There is no cancellation fee if you cancel at least 7 days in advance; if you cancel less than 7 days in advance, a cancellation fee may apply. Please contact us for details through the “Contact us” page.
Cleaning&Repairs
Yes, they are all washed and ironed before shipping. Please remember that they are not brand-new items.
We may charge you for the lost/damaged clothes. Please let us know through the "Contact us" page and return the items as usual.
Shipping
Yes, but in this case, please let us know through "Contact us".
It depends on your reservation status. Please let us know through the "Contact us" page.
Yes. Please tell us the name and address of the hotel through a Google Form which is sent after your purchase is completed at least 2 weeks prior to your trip.
You can receive your clothes at the reception of the hotel you'll be staying in.Please inform the reception that you are expecting to receive a delivery from Sumitomo Corporation.
The shipping cost is included in the rental price.
Other
Please feel free to contact us through the “Contact us” page.